Thanks Mike for the e-mail, we appreciate it.
To the Family RV Crew,

I would like to thank you folks for making my annual trip to Laguna Seca for the Motorcycle races so easy. I have been renting from Family RV for about 4 or 5 years now. I started out in tent trailers and have worked my way up to next year probably renting a 31’ Class C. The online reservation system is a breeze to use. If I ever have any questions, Meranda in your rental Department is always very helpful. The actual RVs’ are always brand new and in top shape. As a matter of fact, this time when picking up my 24 footer, Vic noticed that the batteries seemed a bit week. He immediately went and got two brand new ones and installed them in about ten minutes! While doing that, two other guys showed up to see if he needed any help. Now that is service! I was in and out in about 30 minutes. My Brother rented at the same time from another outfit. It took him over 4 hours to get his unit. To top it off it was an older unit with less features! My Brother will certainly be coming to Family RV next time.

All of the systems and controls in the RV worked flawlessly. The unit was a breeze to drive and very comfortable to sleep in. Returning the RV was just as easy. I pulled in and within about three minutes a service guy was out to look over the unit. While he was doing this I noticed the scrolling sign saying ‘Welcome Back McVays’. That really adds to the personal touch all of you put on the rental experience. Again, within about 30 minutes (including unloading my gear from the RV) I was on my way. Thanks again and I look forward to next years trip.

Mike
General Manager
LabWorks Equipment Service, Inc