Hi Mike,

Jim and I took our first up the Oregon coast and stayed at Brookings and Coos Bay.  While in Coos Bay we had serious plumbing problem, the black water tank would not drain and it was full.  I'll save you the details, it was not pretty.  It was a weekday when this happened so we called your service department for help.  Jim spoke with Ron in your service department.  Jim was in a snit over this and Ron was absolutely wonderful and handled the situation very professionally.  He calmed Jim down and walked him through all the details how to resolve the situation.  He explained to him how the black water system was constructed and it was probably clogged from sitting for so many years with no use.  We figure the black water tank was never drained and what was in there was compacted.  The problem was resolved by the RV park attendant ate Coos Bay that had a small sewer snake and was able to clear the clog. 

We left Coos Bay and traveled down to Port of Brookings and stayed right on the ocean.  This is our favorite spot, Beachfront RV Park, Port of Brookings.  It's right on the beach.  After Jim completed hooking everything up we only had power to the back half of the motor home.  Jim figured somewhere there was a breaker switch that had tripped and needed to be reset but he couldn't find it.  So.....he called Family RV and spoke with a salesman named Alan.  Apparently he's an educated RV'er and knew exactly how to help us.  He walked Jim through all the possible locations of the breakers and helped us fixed the problem.

Please extend our appreciation to Ron and Alan for their help.  They both understood that we needed a little "hand holding" because we are new to the motor home world.  There is a learning curve and bugs to be worked out.  I certainly have a lot of confidence doing business with Family RV.  Your organization is the best and very professional.

We are planning to bring the Monaco back to Family RV to get a few things fixed and will be calling this week for an appointment.  Granted, San Jose is not really convenient for us but we feel very confident we'll get the best service from Family RV.

Again, thank you to all for your support and great service!

Jim and Kathy Simontacchi