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Thank you for choosing Family RV for your RV needs.
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| Renter must be 21 years
of age (27 years old if purchasing Family RV insurance) or
older and have a major credit card, valid driver's license,
and full coverage insurance in his/her name. Please read the
following Policies and Conditions carefully. It forms any
rental agreement you make with Family RV. Please print this
page out, read all Policies, sign it and bring it in to the
Rental Agent when picking up your rental. After you've read
it you'll find a link to our Online Reservation Form. The
link appears immediately following the Policies and Conditions.
Rental prices, Policies and Conditions are subject to change
without notice. |
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1. Rental Payment: If reservation is made within
30 days of departure date, the total rental payment is due at time
of reservation. If the reservation is made outside of 30 days, a
reservation down payment of $1000.00 will be due for Class
C, travel trailers, and toy haulers. $1500.00 will be due for Class
A gas models and $2000.00 for Class A Diesel models. Please Note:
A $2000.00 security is required for any rental that goes through
the Labor Day weekend. The balance of the rental is due 30 days
prior to the departure date. Rental fee's can be paid by Master
Card, Visa, Discover, cashiers check or personal check. If paying
by check, check must be received 4 weeks prior to departure date.
The security deposit must be paid by a credit card with the renters
name on the card. Checks are not accepted at time of pick up.
2. Cancellation Fee: All cancellations for whatever reason
need to be submitted in writing to info@familyrv.com. If the rental
is canceled from the time the reservation is made, or up until 30
days prior to departure date, renter forfeits 50% of the down payment.
If the rental is canceled within 30 days of the departure date,
is a no show, or does not pick up the rental within the pick up
times allowed, there will be no refund. The security deposit will
be refunded the same way it was paid. Cancellation insurance is
available at a cost of $200.00 per contract and must be purchased
at time of the initial reservation. The cancellation insurance allows
you to cancel up to 72 hours before departure and only forfeit the
$200.00. If the cancellation is made within 72 hours of the departure
date, there will be no refund. If renter cancels because their insurance
company will not cover the Motor home, cancellation fees still apply.
3. Rental Floor Plans: Reservations are made by floor plan
only, not by year, make, unit number, or color. Most units are for
sale and may be sold before your departure, if so, you will be contacted
to choose another model. Family RV will do its best to accommodate
you with the floor plan that you have chosen, Family RV reserves
the right to substitute vehicles of similar, older, newer, smaller,
or larger grade. Should a smaller floor plan be offered, liability
will be limited to refund of price differential between model paid
for and model taken. Leveling jacks are not available
on the Motor home rentals, there are only available on the diesel
pushers.
4. Contract Changes: One change is allowed per rental contract.
Change would consist of a date or vehicle change. The change is
at no cost if the change is done no less than 7 days before the
departure date to avoid a penalty. If the change is made within
7 days of departure date there is a $50.00 penalty fee. Reschedules
will not be accepted on day of pick up, renter will need to cancel
and rebook (cancellation fees apply). No refunds will be given on
days that were originally booked, then shortened. Prevailing rental
dates will apply to all rescheduled dates. Rescheduled rental dates
must be within the same calendar year. No cancellations will be
allowed on rescheduled dates, if renter cancels rescheduled dates,
renter will forfeit all rental payments. Name or credit card changes
are not allowed on an already booked reservation. To change a name
on a booking, the booking will need to be canceled (fee's apply)
and rebooked.
5. Delivery / Pick up costs: If you would like a Family RV
driver to deliver and pick-up your rental vehicle to you, a charge
of $85.00 per hour (2hr minimum) plus gas cost. The delivery charge
is calculated from the driver’s departure from Family RV to
the subsequent return to Family RV. Traffic, on road accidents,
or bad weather can delay driver and renter is still responsible
for the drivers time. Renter must provide a detailed and legible
map with full directions before departure date. Delivery site must
be free of shrubs, debris, and the delivery site must be wide enough
to allow maneuverability for the driver. If you are unsure if the
location is suitable for the vehicle being delivered, we can provide
a pre-inspection at an additional cost. Please call for costs. If
you would like the unit set up , there is a $30.00 set and tear
down fee please let your rental agent know ahead of time of you
would like this.
6. Preparation Fee: Prep fee includes a complete walk through
and instruction of the RV, instructional videotape, a Rental Assistance
Guide, a full tank of propane, water, sanitation chemicals, and
the emptying of all holding tanks upon return. Prep fees are as
follows: Class C $125.00, Class A Gas $150.00, Class A Diesel $200.00,
and Trailers $125.00. If the videotape and rental guide are not
returned, a replacement fee of $50 will be charged. You will receive
a videotape and Rental Assistance Guide when you pick up your RV.
7. RV Rental Pick Up & Return Times: Your RV rental pick
up times are between 2pm - 4pm (Monday – Saturday) based on
vehicle readiness. Please call at 1pm on your pick up day to get
your approximate pick up time. If you show up without calling first
your vehicle may not be ready and there may be a wait. The check
out and check in process can take up to 2 hours each - please allow
yourself enough time. If you would like to leave a personal vehicle
on out lot while you are on your trip, you can do so for $10.00
per day per vehicle per contract (Limit one vehicle per contract).
Family RV will not be responsible for any damages to the renter’s
vehicle or personal belongings left by the renter. Early pick up
times may be pre-arranged 2 days before pick up date (subject to
vehicle readiness) as follows:
· Early morning pick up between 10:00 am - 12:00 pm - $45.00
fee.
· Early afternoon pick up between 12:00 pm - 2:00 pm - $30.00
fee.
Return time is between 9am - 11:00 am (Monday – Saturday).
Renter agrees to pay a late fee of $75 per hour for every 1hour
period after 11am up to a maximum of $500.00 per day. If renter
is late and delays the departure, or cancellation occurs of the
next renter, then renter is responsible for any inconvenience fees
or loss of revenue, whichever is greater. Any extension of rental
or late returns must be approved by a rental manager. There are
No pick up’s or returns on Sunday’s or major holidays.
There are no refunds for early returns. The RV must be returned
clean inside and out and full of fuel before returning. If the RV
is not returned clean inside and out and full of fuel, a $50 per
hour cleaning fee (1hr minimum for exterior) will be charged, fuel
will be billed at $5.50 per gallon for gas and $6.00 for diesel
models. Renter must pick up & drop off the rental vehicle him
or herself. No Exceptions! No returns or pick-ups on Sundays or
major Holidays. If renter plans on towing behind the Motor home
or wants to bring their own bike rack, renter must contact the Rental
department prior to picking up the Motor home to make arrangements
and have the hitch lock removed. Renter's bike rack must fit the
receiver hitch, if not, renter will need to rent a bike rack. Renter
must bring their bike rack when picking up the RV rental, if not,
the hitch lock will not be removed. No free miles will be given
when towing.
8. Travel Areas: Travel is not recommended
in the summer months (July & August) in the desert areas (i.e.
Death Valley) due to overheating, which may cause tire damage, engine
failure and other problems. If a problem occurs you will be responsible
to pay for any damage caused and any loss of revenue while the vehicle
is being repaired. If you are traveling to an elevation of 2500
feet or more you may encounter troubles with the operation of the
generator. If this occurs we suggest you hook up to 110 volts to
operate the 110 volt appliances. If the generator malfunctions due
to elevation please do not use or try to adjust the generator. No
compensation will be made for generator malfunction. During the
winter months we do not recommend that you travel to or through
snow areas, use snow chains, or travel where the weather is below
freezing. Tire chains can damage tires if not properly installed
and the holding tanks may freeze and burst, the renter will be responsible
to pay for any damages caused and any loss of revenue until the
rental vehicle can be rented again.
9. On Road Concerns: If you experience mechanical
problems or have equipment operation questions you should refer
to the Rental Assistance Guide provided to you at the time of departure.
If the problem persists or you have concerns, please call us at
800-201-1991. Please be sure to bring a cell phone on your trip.
Renter must call Family RV for assistance to help with all concerns
and mechanical concerns. No reimbursement for out of pocket expenses
will be paid to renter unless prior authorization has been given
by a manager from Family RV and receipts of repairs are given to
Family RV on return. If renter is at fault for any damage, or mechanical
failure, renter will be responsible for all rental, repairs, and
any loss of future rental income. Renter is responsible for checking
the engine oil, fluids, and coolant levels at each refueling. Renter
may be held responsible for mechanical damage due to negligence
in vehicle operation or failure to provide normal maintenance. Renter
is responsible to change the engine oil for every 5,000 miles that
they travel. Renter must provide Family RV with the oil change receipts
upon their return if they traveled 5,000 miles are more, if renter
did not have the engine oil changed, the renter will be charged
accordingly to have the oil change done on the vehicle. If the stove,
oven, bathroom, refrigerator, freezer, or heater malfunction and
were not useable and it was not caused by the renter, you may be
reimbursed up to $5.00 per day at the Managers discretion. Please
note: Although these vehicles are maintain regularly, the Motor
home is like a house in an earthquake so we recommend that you bring
a tool kit with a 12 volt test light, tape, fuses, cell phone, and
a cooler. Having these items with you can ensure a safe and trouble
free trip.
10. Smoking and Pet Policy: There is No Smoking
in any of the motor homes. If the Motor home returns with a smoke
odor, renter will be charged additional fees to remove the smoke
odor from the Motor home. Costs will vary but could be up to $500.00.
Pets are allowed in the Motor home as long as the Motor home is
returned the same way renter received it, free of pet hair and pet
odor. If cleaning is needed to remove pet hair and pet odor, the
rental contract will be charged accordingly. Costs will vary.
11. Renter Damage/ Additional Drivers: If the RV is returned
with damage while the RV was in possession of the renter, renter
is responsible to pay all damage costs whether the renter was at
fault or not or if damage was caused by acts of nature (Wind, rain,
earthquake, fire, flood, etc). If an accident occurs, renter is
responsible for obtaining a police report, contacting the renter's
insurance company and contacting a rental agent at Family RV immediately
at (800) 201-1991. Renter(s) who's names appear on contract are
the only authorized drivers to drive the Motor home. If renter wishes
to have 1 additional driver drive the Motor home, and the rental
is 7 days or longer, the renter must contact Family RV for approval
prior to their rental pick up date. If approved, the additional
driver must obtain an insurance endorsement from their insurance
company and provide it to Family RV prior to picking up. All Family
RV's policies and conditions apply to additional drivers. Renter
is responsible to pay a $25.00 fee for the additional authorized
driver per contract (1 additional driver max). The additional driver
needs to pay the specified security deposit in addition to the primary
renters security deposit. The renter (Name on contract) is responsible
for all rental costs and any and all damages. Renters with an insurance
endorsement will need to go through their insurance company for
reimbursement. If damage amounts are substantial and a claim must
be submitted, and renter is responsible for any and all damages,
loss of revenue, or additional expenses not covered by insurance.
Check in time may take up 2 hours for damage estimating, please
allow yourself enough time. Family RV will estimate the damage and
expedite the repairs. Additional drivers are not allowed over the
Labor Day holiday. (8/22/08 - 9/05/08)
12. Insurance for Motor homes: Commercial insurance is added
(May - September) to all RV rental contracts at $9.95 per day $5,000.00
deductible, renters must still obtain an insurance binder from their
insurance company. If the renters insurance company does not insure
RV rentals, the renter can purchase Family RV's insurance ($14.95
per day) that has a deductible of $1000.00 (class C), $1500.00 (class
A gas model), and $2000.00 (class A diesel) per occurrence. Please
contact a rental agent to see which vehicles have insurance that
can be purchased. To purchase Family RV's insurance renter must
be 27 years of age or older. To file a claim under Family RV's insurance
a police report the accident must involve another vehicle and a
police report must be filed. Family RV's insurance DOES NOT cover
fixtures, tires, awning, windshield damage, negligence, below the
bumper, area above the windshield, undercarriage, wheels, axles
of the vehicle or loss of revenue. It is the renter's responsibility
to contact their insurance company for a binder and to give the
insurance company the information on the vehicle they are renting.
The vehicle information must be on the form as the insured vehicle
that the agent faxes over. Renter must call Family RV before their
departure to acknowledge receipt of the binder. The renter cannot
leave with the rental vehicle unless the insurance binder has been
received and is acceptable to Family RV. Family RV will not contact
renters insurance for the binder upon departure, this will delay
the departure process. NO EXCEPTIONS!!! Family RV's insurance will
not be available for purchase over the Labor Day weekend (8/22/08
- 9/05/08), renter must provide their own auto insurance.
13. Appliances: The A/C, TV/AV equipment,
Generator, Awning, Cruise Control, Radio, Microwave etc. are convenience
items. If any malfunctions should occur with any of these items,
no compensation will be made to the renter. For assistance, renters
are advised to consult the Renter Assistance Guide in the RV. If
any concerns, please call Family RV at
408-365-1991.
14. Tires: Tires are the responsibility of the renter. In
the event of a tire failure the renter is responsible for having
the tire replaced with the same type and bringing back the original
tire to Family RV along with a receipt for the new tire. Renter
should not change the tire him/herself, renter should have a qualified
service company change the tire.
15. Dry Camping is not advised: When the renter is "Dry
Camping" (not connected to an external power source), problems
will most likely arise due to a low battery or failure. It may help
to start your engine and let it run for a minimum of 15 to 20 minutes
several times a day or until the battery is charged. The battery
will continue to become low until renter is connected to a external
power source. Family RV is not responsible for the battery being
low or any appliance or vehicle malfunctions of the vehicle due
to dry camping, NO reimbursements will be given for "Dry Camping
Malfunctions".
16. Early Returns / Extending Rental Dates: Renter is responsible
for looking over the rental contract to ensure that all rentals
costs and rental dates are correct before they leave on their rental.
If renter wishes to extend their rental dates, renter must call
Family RV at 800-201-1991 for approval. There are NO refunds for
early returns. If renter does not return on their scheduled return
date and has not called Family RV for approval to extend, renter
will be charged additional rental day (s), inconvenience fees, or
loss of revenue whichever is greater.
17. Parking/Traffic Violations: Renter is responsible for
reporting and payment of all parking/traffic violations at rental
return. Non- reporting of parking/traffic violations breaches the
Rental Contract and may result in an administrative charge of up
to $100 in addition to the fines.
18. Late Pick Ups: No refunds will be given for late pick
ups, no shows, or early returns.
19. Generator: Renter will receive 2 hours free per day of
generator usage, and $3.00 per hour thereafter. No refunds will
be given on unused generator hours.
20. Security Deposit: The security deposit is refunded
(if returned with no damage, clean in/out, full of gas, no amounts
owing) 7 business days after return of vehicle if paid by credit
card or cash, 21 days from return if paid by check. (Renter understands
that by submitting an online reservation form that he/she has read
and agrees to all Family RV's policies and conditions and authorizes
Family RV to check his/her credit, employment history, and to ask
questions about his/her credit experience.)
Click here to go to the
Online Reservation Form |
