Pick up time is between 2:00pm - 4:00pm on the day of departure. Renter must be at Family RV no later than 4pm to pick up their rental vehicle. Renter will do necessary paperwork, watch a 18 minute instructional video, and do a complete walk around the vehicle. Family RV has between 2:00pm -5:00pm to perform a complete check out of the RV. The check out process can take up to 1 ½ hours each - please allow yourself enough time.

Early pick up times may be available, you must contact your rental agent no more than 2 days prior to your pick up date to check availability. (subject to vehicle readiness) Early pick up pick fees are as follows:
· Early morning pick up between 10:00 pm - 12:00 pm - $ 45.00 fee
· Early afternoon pick up between 12:00 pm - 2:00 pm - $ 30.00 fee

Return time is between 9:00 am - 11:00 am on the day of return.

If the rental vehicle is returned late, renter will pay a late fee of $75.00 per hour for every 1 hour period after 11am. The RV must be returned clean inside and out and full of fuel before returning. If the RV is not returned clean inside and out and full of fuel, a $50 per hour cleaning fee will be charged and the fuel will be refilled at the prevailing rate. The check in process can take up to 1 1/2 hours. If the rental vehicle is returned with damage, the check in process can take up to 2 hours or more. Renter must pick up & drop off the rental vehicle him or herself. No Exceptions!